Terms of Service

1.1 Eligibility

You must be at least 18 years of age and capable of forming a legally binding contract under applicable law to use the Services. By using the Services, you represent and warrant that you meet these requirements.

1.2 Business use

The Services are designed for business use. If you access the Services on behalf of an organization, company, or other legal entity ("Organization"), you represent and warrant that you have the authority to bind that Organization to these Terms, and "you" and "your" shall refer to both you individually and the Organization.

1.3 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at security@worklane.ai of any unauthorized access or use of your account. Worklane is not liable for any loss or damage arising from your failure to maintain account security.

1.4 Accurate information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary. Accounts registered with false information may be suspended or terminated.

2.1 Platform overview

Worklane provides an AI-powered business operations platform that includes, among other features: customer relationship management (CRM) tools, automated communications via SMS, MMS, and voice, AI-driven conversational agents and voice bots, workflow automation, pipeline management, and analytics.

2.2 Communications services

The Services include access to SMS, MMS, and voice communications capabilities powered by third-party telecommunications carriers. Use of these features is subject to:

• All applicable federal and state telecommunications laws and regulations, including the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and its implementing regulations;
• Federal Communications Commission (FCC) rules and orders;
• Carrier terms of service and Acceptable Use Policies (AUPs);
• The Campaign Registry (TCR) rules governing A2P 10DLC messaging;
• CAN-SPAM Act requirements for email communications.

2.3 AI features

Worklane incorporates artificial intelligence and machine learning features, including AI-generated communications, voice agents, and automated workflows. You acknowledge that:

• AI-generated content may not always be accurate, complete, or appropriate for every context;
• You are solely responsible for reviewing and approving AI-generated communications before they are sent to your contacts, unless you have expressly configured autonomous sending;
• Worklane does not guarantee that AI features will meet your specific requirements or that outputs will be error-free;
• Where required by applicable law or regulation, you are responsible for disclosing to recipients that they are communicating with an AI or automated system.

2.4 Beta features

We may offer features designated as "beta," "preview," or "early access." Such features are provided as-is without warranty and may be modified or discontinued at any time.

3.1 Permitted use

You may use the Services only for lawful business purposes in accordance with these Terms, our Privacy Policy, and all applicable laws and regulations.

3.2 Prohibited conduct

You agree not to, and not to permit others to:

• Violate any applicable local, state, federal, or international law or regulation;
• Send unsolicited commercial messages ("spam") or any communications to individuals who have not provided prior express written consent where required by law;
• Violate the TCPA by sending autodialed or prerecorded calls or texts to cellular phones without proper prior express written consent;
• Transmit content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Use the Services to transmit any content that infringes any patent, trademark, trade secret, copyright, or other intellectual property rights;
• Interfere with or disrupt the integrity or performance of the Services or the data contained therein;
• Attempt to gain unauthorized access to the Services or related systems or networks;
• Use the Services for any purpose involving illegal discrimination based on race, color, national origin, religion, sex, sexual orientation, gender identity, disability, or any other protected characteristic;
• Use the Services to facilitate or promote illegal activity, including illegal gambling, drug trafficking, or fraud;
• Engage in any data scraping, crawling, or harvesting of content from the Services;
• Use the Services in connection with any healthcare communications subject to HIPAA without first executing a Business Associate Agreement (BAA) with Worklane;
• Use automated systems or software to extract data from the Services without our express written consent.

3.3 Messaging compliance

If you use the Services to send SMS or MMS messages, you additionally agree to:

• Register all messaging campaigns with The Campaign Registry (TCR) prior to sending;
• Obtain and maintain valid prior express written consent from all message recipients as required by the TCPA and carrier guidelines;
• Honor all opt-out requests immediately and within timeframes required by law and carrier guidelines (generally within 24 hours or within the next business day);
• Include required opt-out instructions (STOP to opt out) and HELP information in all marketing messages;
• Maintain records of consent for a minimum of five (5) years;
• Not send messages to numbers on the National Do Not Call Registry for applicable message types;
• Comply with applicable quiet hours restrictions (generally 8 a.m. to 9 p.m. local time of the recipient for marketing messages);
• Not use the Services to send content in the categories prohibited by carriers, including but not limited to: cannabis, firearms, hate speech, illegal substances, and other high-risk categories as defined by CTIA guidelines.

3.4 Voice and AI agent compliance

If you use the Services to deploy AI voice agents or automated calling features, you additionally agree to:

• Comply with all TCPA requirements applicable to autodialed and prerecorded calls;
• Disclose to call recipients at the outset of the call, where required by applicable law, that they are speaking with an automated system or AI agent;
• Comply with the FCC's rules regarding AI-generated voice content in calls and any updates thereto;
• Not use voice cloning or voice synthesis to impersonate any individual without their express consent.

3.5 Enforcement

We reserve the right to investigate any suspected violation of this Acceptable Use Policy. We may, in our sole discretion and without prior notice, suspend or terminate access to the Services for any violation. You agree to cooperate with any investigation and to provide information we reasonably request. You acknowledge that violations may result in civil or criminal liability.

4.1 Subscription fees

Access to certain features of the Services requires payment of subscription fees. Current pricing is available at worklane.ai/pricing and may be updated from time to time with notice to you.

4.2 Usage-based charges

In addition to subscription fees, you may incur usage-based charges for communications (SMS, MMS, voice minutes), AI processing, and other metered features. Such charges are based on actual usage and will be billed in accordance with the then-current rate schedule.

4.3 Payment terms

• All fees are due in advance unless otherwise specified in a separate order form;
• Subscription fees are billed monthly or annually, as selected at checkout;
• Usage-based charges are billed in arrears on a monthly basis;
• All fees are non-refundable except as expressly set forth in these Terms or required by applicable law;
• You authorize Worklane to charge your designated payment method for all fees when due.

4.4 Late payment

If payment is not received when due, we may suspend or terminate your access to the Services. Past-due amounts are subject to interest at the rate of 1.5% per month (or the maximum rate permitted by Florida law, whichever is less). You are responsible for all costs of collection, including reasonable attorneys' fees.

4.5 Taxes

Fees are exclusive of all applicable taxes, levies, or duties. You are responsible for paying all such taxes, excluding taxes based on Worklane's income.

4.6 Fee changes

We may change our fees upon thirty (30) days' written notice. Your continued use of the Services after the effective date of a fee change constitutes your acceptance of the new fees. If you do not agree to the new fees, you may terminate your subscription before the effective date of the change.

5.1 Worklane intellectual property

The Services, including all software, algorithms, interfaces, documentation, trademarks, service marks, logos, and other content we make available (excluding Customer Data), are owned by Worklane or its licensors and are protected by intellectual property laws. "Worklane" and the Worklane™ mark are trademarks of Worklane LLC, with federal trademark registration pending.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the term of your subscription solely for your internal business purposes, subject to these Terms.

5.2 Customer Data

"Customer Data" means all data, content, and information submitted to the Services by you or on your behalf, including contact records, communications content, and business data. You retain all rights in your Customer Data. You grant Worklane a worldwide, non-exclusive, royalty-free license to access, use, process, store, and display Customer Data solely as necessary to provide and improve the Services and as permitted by our Privacy Policy.

5.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Services, you grant Worklane a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.

5.4 Restrictions

You may not:

• (a) copy, modify, or create derivative works of the Services;
• (b) reverse engineer, decompile, or disassemble the Services, except to the extent expressly permitted by law;
• (c) sublicense, sell, resell, transfer, or otherwise make the Services available to third parties except as expressly permitted;
• (d) remove or obscure any proprietary notices; or
• (e) use the Services to build a competitive product or service.

6.1 Privacy Policy

Our Privacy Policy is incorporated into these Terms by reference. By using the Services, you agree to the collection and use of information as described therein.

6.2 Data processing

To the extent you process personal data of individuals in the European Union or other jurisdictions requiring a data processing agreement, Worklane will execute a Data Processing Addendum (DPA) upon request at privacy@worklane.ai.

6.3 HIPAA

The Services are not configured as HIPAA-compliant by default. If you intend to use the Services to create, receive, maintain, or transmit Protected Health Information (PHI) as defined under HIPAA, you must contact us at legal@worklane.ai to execute a Business Associate Agreement before doing so. Use of the Services to handle PHI without a BAA is strictly prohibited.

6.4 Security

We implement reasonable administrative, technical, and physical security measures to protect Customer Data. You are responsible for implementing appropriate security controls on your side, including access controls and credential management.

6.5 Data retention and deletion

Upon termination of your account, we will retain your Customer Data for up to ninety (90) days to allow for data export, after which we will delete or anonymize it in accordance with our data retention policies, except as required by law or for fraud prevention and legal defense purposes.

9.1 Your warranties

You represent and warrant that:

• (a) you have the legal authority to enter into these Terms;
• (b) your use of the Services will comply with all applicable laws and regulations;
• (c) you have obtained all consents necessary to transmit Customer Data to Worklane and to send communications to your contacts using the Services; and
• (d) Customer Data does not violate any third-party rights.

9.2 Worklane's warranties

Worklane warrants that:

• (a) the Services will perform materially in accordance with applicable documentation under normal use; and
• (b) we will not knowingly introduce malware into the Services.

9.3 Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WORKLANE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WORKLANE DOES NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) AI-GENERATED CONTENT WILL BE ACCURATE, APPROPRIATE, OR SUITABLE FOR YOUR USE CASE. NO ORAL OR WRITTEN ADVICE FROM WORKLANE OR ITS REPRESENTATIVES CREATES ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

12.1 Term

These Terms commence on the date you first access the Services and continue until terminated in accordance with this Section.

12.2 Termination by you

You may terminate your account at any time by following the account cancellation process in the platform settings or by contacting support@worklane.ai. Termination takes effect at the end of the then-current billing period. No refunds will be issued for prepaid fees, except as required by applicable law.

12.3 Termination by Worklane

We may suspend or terminate your access to the Services immediately upon notice if:

• (a) you materially breach these Terms and fail to cure within ten (10) days of written notice (or immediately for breaches that cannot be cured, including TCPA violations, messaging spam, or illegal activity);
• (b) we are required to do so by law;
• (c) we reasonably believe continued access creates legal or security risk; or
• (d) your account has been inactive for twelve (12) consecutive months.

12.4 Effect of termination

Upon termination:

• (a) your license to use the Services terminates;
• (b) you must cease all use of the Services;
• (c) Sections 1, 5, 6.5, 8, 9.3, 10, 11, 12.4, 13, 14, 15, and 16 survive termination; and
• (d) you remain liable for all fees accrued prior to termination.

13.1 Informal resolution

Before initiating formal proceedings, you agree to attempt to resolve any dispute informally by contacting us at legal@worklane.ai. We will attempt to resolve the dispute within thirty (30) days. If the dispute is not resolved informally, either party may pursue formal dispute resolution as set forth below.

13.2 Binding arbitration

Except for claims that qualify for small claims court, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court. The arbitration shall be conducted in English and seated in Orange County, Florida. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class action waiver

YOU AND WORKLANE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

13.4 Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Orange County, Florida.

13.5 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or Confidential Information, or to prevent imminent harm.

14.1 Changes to Services

We may modify, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable notice of material changes. Continued use after notice constitutes acceptance.

14.2 Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• (a) posting the updated Terms here with a new effective date; and
• (b) sending email notice to the address on your account.

Your continued use of the Services thirty (30) days after notice of a material change constitutes acceptance. If you do not agree, you may terminate your account before the effective date.

15.1 Entire agreement

These Terms, together with the Privacy Policy, any executed Order Forms, and any DPA or BAA, constitute the entire agreement between you and Worklane regarding the Services and supersede all prior agreements, representations, and understandings.

15.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15.3 Waiver

Failure to enforce any provision of these Terms shall not be deemed a waiver of that or any other provision.

15.4 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. Worklane may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.

15.5 Force majeure

Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, terrorism, riots, government action, labor disputes, internet service failures, or third-party service outages.

15.6 No third-party beneficiaries

These Terms do not create any third-party beneficiary rights.

15.7 Notices

Notices to Worklane must be sent to legal@worklane.ai or by certified mail to Worklane LLC, Florida. We may send notices to the email address on your account.

15.8 Export compliance

You may not access or use the Services if you are located in a country subject to a U.S. government embargo or if you are on any U.S. government list of prohibited or restricted parties.

15.9 U.S. Government end users

The Services are a "commercial item" as that term is defined at 48 C.F.R. § 2.101. If the Services are acquired by or on behalf of any agency or instrumentality of the U.S. Government, the Government's rights in the Services shall be only those specified in these Terms, consistent with 48 C.F.R. §§ 12.211 and 12.212.