Most AI drafts. Lane finishes.

Lane carries tools for searching contacts, deals, threads, tasks and forms, and separate tools for actually changing them — booking an appointment, moving a deal stage, tagging a contact in bulk, publishing a form, drafting a broadcast. The write half is the part most AI in this category does not have.

Every tool call runs through the capability engine before it executes, so Lane cannot do something the person who asked for it could not do themselves. A tool with no capability mapping is refused rather than allowed — the fail-closed direction.

Consequential changes arrive as an action card with the exact diff — the slot it will move, the stage it will set, the copy it will send. You approve or you edit. Nothing consequential happens silently.

The same agent answers inbound calls with a real voice, books into the same calendar and writes the same records. It is not a separate voice product with its own knowledge base to keep in sync.

Describe a rule in a sentence and Lane authors the workflow behind it — trigger, branches, waits, sends — as a graph on the canvas you can open, check and edit. The DSL is the source of truth, so what Lane wrote and what you drew are the same object.

Every morning Lane synthesises what happened and what needs you — the quote that went quiet, the double-booking, the invoice at fourteen days, the review that came in at two stars. It is a short read, not a dashboard to interpret.

What Lane changed, when, on whose behalf and with what payload, in the same trail your staff's actions land in. An AI acting on customer data with no record of it is a compliance problem, not a feature.

Lane answers from your services, your hours, your policies, your prices and your past conversations — assembled from your settings, not guessed. Ask it something it has no basis for and it says so.