A help desk that shares the customer record.
Tickets on a board with SLA clocks that understand your business hours, a public knowledgebase, and a portal where a customer can see their own history — all against the same contact your sales and service side use.
What it does
A ticket is an object type on the same board engine as everything else, so the views, filters, saved views and automations you already know apply here.
First response and resolution targets that pause outside business hours and outside your working week, because a target that ticks over the weekend is not a target.
Articles on your own domain, searchable, and linkable from a reply so the answer is reusable.
Customers see their own tickets, history and documents without emailing to ask.
A short CSAT ask when a ticket closes, reported alongside the rest of your metrics.
What it replaces
One system, one bill, one place your data lives.